Kiwi consumers shared with NZ Marketing and Toluna why loyalty programmes matter most to them and where they find value in subscribing to them.
Ninety-two percent of respondents are members of at least one loyalty programme. Most (52 percent) don’t ever shop around for better benefits once they’ve joined a loyalty programme.
Seventy percent feel they’re getting some value/benefits (to a moderate to large extent) from their loyalty programme. However, the majority (53 percent) don’t feel that they’re getting properly recognised for all the data they’re sharing.
Here’s some more insight from the survey: